U-Haul Phantom Traffic Ticket/Fee?

Interested in knowing if anyone else has experienced, after returning a U-haul rented moving truck back to U-haul, and after U-haul re-takes possession, later receiving notice that U-haul claims to have paid on your behalf a $25 traffic/parking ticket/citation (or any amount) with a $30 administrative fee (or any amount) and a $25 penalty (or any amount). Also you were charged an environmental fee. Basically, you know that YOU the customer did not personally receive the citation. The collection company hired by U-haul also tries to get the you to pay this alleged and disputed debt. No proof or validation of the actual citation, time, date, charges/grounds for the citation is ever produced.

Note: this post is from an Alabama attorney.  If you have a valid response, please leave a comment below, or email us and we will forward his email address to you. Thx. 

UPDATE 11/16/10: it appears that this attorney’s email addy is no longer active, so we are unable to forward any details until he contacts us again.  Still, you are encouraged to post your experiences regarding this topic as the information may be relevant anyway.

3 Responses to “U-Haul Phantom Traffic Ticket/Fee?”

  1. Justin says:

    Hi, I recieved one of these “citation letters as well.

    Here’s how mine was handled:

    1. I googled U-haul citation customer service, number is 1-800-789-3638 and/or 1-800-go-uhaul.

    2. I requested information as to who, what, when, where, and why(played 20 questions basically) to find out exactly what the $21.06 plus $30 admin fee for Vengroff Williams, Inc. had originated from.

    3. In talking with the rude-as-all-get-out phone operator, I put 2 and 2 together. I had rented an open top trailer, 10ft if I remember correctly, to move my GF’s grandma in October of 2010. I used a toll road and racked up $21.06 Neither the State of Texas(NTTA), where the tolls roads were, nor U-Haul ever tried to contact me about paying these tolls, yet both entities have my contact number, mailing address and email. Supposedly Uhaul recieved the toll bill in August 2012 and decided to instantly refer it to a collections agency without notifying me that I owed them for the tolls that they paid on my behalf to NTTA. “I think that is an infringement on my credit rights or something, but not sure how to get that absolved or corrected.” Anyways, I paid the $51.06 and was instructed to call the collection agency to follow up and make sure they dropped the claim against me with all 3 credit bureaus(Experian, Trans-Union, and Equifax). I have yet to recieve a call back after 2 voice mails and numerous calls to the number on the bill. The Lady’s name on the bill is Lauren Rae. I’m tempted to contact a lawyer about possible fraud, but don’t even know where to start, I mean is a couple thousand bucks in attorney’s fees really worth the $51.06 I paid to hopefully clear the wrongfull collection account from my credit?

    Any thoughts or comments would be appreciated. :)

    Screw U-Haul!!

  2. arif says:

    Hi I have received a citation
    I had called Uhaul after recieving it , and i was told , this was wrongly charged to me

    But i got one more letter , asking me to pay for this

    I do not know what to do

  3. Anjie says:

    Hi, I have had this experience and would like to know what you suggest doing. Thanks.

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