UHaul Sucks
(rent or use U-Haul Trucks at Serious Risk to Health & Safety)
Welcome to Uhaul-Sucks.com. This site is dedicated to
exposing the truth about the outrageous and dangerous
conduct of one of the largest truck rental outfits around. I
started this site after a horrible moving experience I had
trying to use a U-HAUL truck to move from Vermont to New Jersey in the fall of
2003.
Subsequent to my horror story, I discovered that I am
not alone; U-Haul does this to many people all over the country
every single day. Just do a web search for "U-Haul Sucks"
and you will find endless pages all describing similar stories.
Los Angeles
Times Investigates U-Haul in 3-Part Series:
Driving with rented risks(Los Angeles Times June 24, 2007)
In the first part, the Times investigation finds the
company’s practices raise the risk of accidents on the road.
Upkeep lags in U-Haul’s aging fleet(Los Angeles Times June 25, 2007)
In the second part, the Times found many trucks have high
mileage and safety checks were often overdue; customers
describe breakdowns and accidents.
Key trial evidence goes missing(Los Angeles Times June 26, 2007)
Injured customers suing U-Haul over accidents have sought
key equipment, only to find it lost or discarded.
Inside Edition Investigates U-Haul
Trailer Safety in NJ:
If you found this site because you recently had a bad
experience with a U-Haul truck or trailer, then here is some
information that may help you:
U-Haul was founded by, and is currently managed by the
Shoen
family. The Shoen's are
completely
dysfunctional, as is the entire U-Haul organization.
U-Haul is operated by AMERCO.
Did you make a "reservation" with U-Haul only to
find that they didn't have your truck or trailer waiting when
you arrived? This is probably the most common
complaint with U-Haul. All I can say is that the term
"reservation" should be used loosely when dealing with
U-Haul. They do not actually have reservations, they just
lie to you.
Did you rent a U-Haul truck or trailer that was
in poor condition, and/or it broke down on the road, or worse,
did your U-Haul rental cause an accident? This is the
second most common U-Haul complaint. U-Haul is usually the
least expensive option for do-it-yourself moving because their
trucks and trailers are poorly maintained.
In fact, DO
NOT EVER RENT A U-HAUL TRUCK/TRAILER FOR A ONE-WAY RENTAL.
The one-way rentals are the most poorly maintained. This
is because the dealer that rents the item to you is likely
never to see that rental item ever again.
Why would a
dealer invest any money in a truck that winds up at someone
else's U-Haul somewhere else in the country? All dealers
are independent entities, and there's no reimbursement for
repairs to a vehicle they send on a one-way trip.
This
makes for a very dangerous rental situation. The only one
who loses out in this scenario is YOU.