This site is dedicated to exposing the truth about the outrageous and dangerous conduct of one of the largest truck rental outfits around. I started this site after a horrible moving experience I had trying to use a U-HAUL truck to move from Vermont to New Jersey in the fall of 2003.
Subsequent to my horror story, I discovered that I am not alone; U-Haul does this to many people all over the country every single day. Just do a web search for “U-Haul Sucks” and you will find endless pages all describing similar stories. Also, visit the U-Haul Sucks blog.
If you found this site because you recently had a bad experience with a U-Haul truck or trailer, then here is some information that may help you:
Did you make a “reservation” with U-Haul only to find that they didn’t have your truck or trailer waiting when you arrived? This is probably the most common complaint with U-Haul. All I can say is that the term “reservation” should be used loosely when dealing with U-Haul. They do not actually have reservations, they just lie to you.
Did you rent a U-Haul truck or trailer that was in poor condition, and/or it broke down on the road, or worse, did your U-Haul rental cause an accident? This is the second most common U-Haul complaint. U-Haul is usually the least expensive option for do-it-yourself moving because their trucks and trailers are poorly maintained.
In fact, DO NOT EVER RENT A U-HAUL TRUCK/TRAILER FOR A ONE-WAY RENTAL. The one-way rentals are the most poorly maintained. This is because the dealer that rents the item to you is likely never to see that rental item ever again. Why would a dealer invest any money in a truck that winds up at someone else’s U-Haul somewhere else in the country? All dealers are independent entities, and there’s no reimbursement for repairs to a vehicle they send on a one-way trip. This makes for a very dangerous rental situation. The only one who loses out in this scenario is YOU.