Archive for the ‘U-Haul online order’ Category

Illinois U-Haul Reservation Nightmare & Online Order Problem.

Thursday, February 14th, 2008

Hello u-haul rep

24 to 29 phone calls to your co. and many hours on the phone, I guess most people would have given up.

It starts out like this: I order I tow hitch online for delivery.

After 9 days I see no tracking number on my order.  I call, I get hung up on 4 times, and it takes 2 hrs to finally get a answer on my order.  A person said it was on back order, then I call the next day and that person said whoever told you that is wrong, the warehouse was taking inventory.

So now I am delayed badly in moving what I needed moved.

Then it snows were I had to move and tow this item, so I had to rent a truck because I did not want salt and snow on the item I was towing.

So, I called your co. to rent a truck, I said I was stopping at Deerfield first and the guy asked were I was moving this item to.  I said 30 miles one way.  Deerfield is were it needs to be dropped off and picked up in Waukegan and tow back to Deerfield.  So, your worker said there is a truck in Northbrook. I then asked how do I know that there in a truck there, your worker got  short with me and said “sir, it would not let me make the reservation if the truck was not available in Northbrook, do you want the truck, Northbrook’s four  miles from Deerfield.”

I get to Deerfield the very next morning and call and they said the truck’s not there, but he said there’s one in Niles and that is 60 miles away round trip, and the sad point is that from traveling to get to Deerfield I take 90 and I went thru Niles so I backtrack 60 miles, I get there and tell the guy about the nightmare about the hitch and ordering this. The guy in Niles was very professional and represented your co. in a great way.

This guy in Niles said heck I can have that hitch on your car by the time you get back I said great lets do it and he discounted the install.

So I go get the truck, and the driver’s side outside door handle is broke, the fan for the heater only worked on low (and it was cold outside), the clutch slipped bad (there was no free play in the pedal).   I called the guy in Niles and told him, because I did not want to burn that clutch out.  He said if you can’t use it bring it back.  I said I think I can use it but drive slowly, 37 using that truck used 47 in gas lol.

Then I get back to Niles and the guy is very nice in trying to install my hitch because he had to go somewhere else to get the hitch but someone took the hard ware out of the box that the hitch he picked up from another U-haul shop.  He worked very hard and I was impressed.  Next thing after he was finished he said they also took the receiver out of that box for my hitch and the closest place was 120 miles round trip to get that receiver so I drove to get it. 

The bottom line is that Russell Levy me had to drive 700 to 750 miles round trip over these actions from your co., and now dealing with Maggie Tarus telling her all this she said give me your c.c. and will be a refund.  Well that never happened.  Then I call and finally talk to Al and told him all this and he said he will work on it.  Then almost 2 weeks go by and I call back and he’s gone for a week and Jose said he was going to be in on Sat.  I called Sat.,  he was not there, then I ask for a supervisor.  The lady switched the call and rang for 15 mins then, I call back and no one answers my call, then on Monday today I call and Al said the manager of the place in Niles was going to call me.  He never said that to me before.  

Have talked to so many people about this and most said to try calling you and tell you about what happened to me, and for what I am still going thru is kind of sad.

I really don’t know why the guy in Niles has to lose and refund some of the money I have lost over your co. when it was not his fault.

Then the  extended mirrors I bought from Niles, are failing badly and they were bought on 12/8/07.  The chrome is coming off theses  mirrors around the edges.  Heck it bad already because the mirrors vibrate so badly at times I can’t see out of them at normal speeds and road conditions.  So here I sit looking at the list of people I have called and the time on this and truly wonder about what happened. 

I try to advise anyone about your web site that when a part is back ordered tell me or show it on that site on the net.  Noone knows how to contact someone that has control of your online site that you order stuff on.

Thank you Russell Levy

Does any one care at U-haul, because after talking to Al 5 days ago, he said someone is going to call me and  not one person has called me.